Enterprise Support Specialist

14 hours ago


Lahore, Punjab, Pakistan Motive Full time
Job Description:
We are seeking a highly skilled Technical Support Engineer - Enterprise to join our team at Motive. As a key member of our support team, you will be responsible for providing technical support to our customers, resolving complex technical issues, and collaborating with cross-functional teams to drive business results.

About the Role:
In this role, you will have the opportunity to work on challenging technical issues, develop your analytical and problem-solving skills, and make a meaningful impact on our customers' experiences. You will be part of a collaborative and dynamic team that values innovation, customer satisfaction, and continuous learning.

Responsibilities:
  • Determine the root cause of technical issues and develop effective solutions.
  • Provide exceptional customer service and communicate technical information in a clear and concise manner.
  • Collaborate with internal stakeholders to identify and address larger technical issues and trends.
  • Develop and maintain knowledge of our products and services, staying up-to-date on new technologies and industry trends.
  • Contribute to process improvements and best practices within the support team.

Requirements:
To succeed in this role, you will need:

Key Qualifications:
  • 2-3 years of experience in technical support or a related field.
  • Strong technical skills and knowledge of software development, hardware, and firmware troubleshooting.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
  • Fluency in English, both spoken and written.
  • Proven problem-solving and analytical skills, with the ability to think critically and creatively.


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