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Enterprise Support Specialist
14 hours ago
We are seeking a highly skilled Technical Support Engineer - Enterprise to join our team at Motive. As a key member of our support team, you will be responsible for providing technical support to our customers, resolving complex technical issues, and collaborating with cross-functional teams to drive business results.
About the Role:
In this role, you will have the opportunity to work on challenging technical issues, develop your analytical and problem-solving skills, and make a meaningful impact on our customers' experiences. You will be part of a collaborative and dynamic team that values innovation, customer satisfaction, and continuous learning.
Responsibilities:
- Determine the root cause of technical issues and develop effective solutions.
- Provide exceptional customer service and communicate technical information in a clear and concise manner.
- Collaborate with internal stakeholders to identify and address larger technical issues and trends.
- Develop and maintain knowledge of our products and services, staying up-to-date on new technologies and industry trends.
- Contribute to process improvements and best practices within the support team.
Requirements:
To succeed in this role, you will need:
Key Qualifications:
- 2-3 years of experience in technical support or a related field.
- Strong technical skills and knowledge of software development, hardware, and firmware troubleshooting.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
- Fluency in English, both spoken and written.
- Proven problem-solving and analytical skills, with the ability to think critically and creatively.
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