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6 days ago
We are seeking a highly motivated and empathetic individual to join our Customer Success team as a Voice Program Associate. Based in Pakistan, you will be working closely with international customers to provide them with exceptional support and ensure their queries are resolved efficiently.
About the Role- You will be responsible for delivering top-notch customer experiences by following defined processes and procedures.
- Assist customers with their items purchased through our eCommerce website.
- Utilize your excellent verbal communication skills to convey interest in each customer through courtesy, attention, and a friendly image.
- Provide alternative solutions to products/items not available on the eCommerce website.
- O Levels/Intermediate or above.
- Proficiency in MS Office, particularly MS Excel and MS Word.
You will have the opportunity to work in a dynamic environment where you can grow professionally and develop new skills. We value empathy and ability to put ourselves in others' shoes. Excellent verbal English communication skills with a U.S. or UK accent are essential. You must be able to convey messages in a friendly, accurate, and jargon-free manner.
Additional Competencies- Critical Thinking
- Time Management
- Specialist Focus
- Priority Setting
- Problem Solving
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