Expert Customer Support Associate

2 days ago

Islamabad, Islamabad, Pakistan beBeeCustomer Full time $40,000 - $70,000
Customer Solutions Professional

We are seeking a customer-focused professional to join our team as a Customer Solutions Specialist. As the primary point of contact for customers, you will be driven by a genuine passion for helping others and ensuring their success.

You will take ownership of each issue and be responsible for providing well-communicated, personalized solutions, regardless of complexity. Your problem-solving skills and technical knowledge will ensure that customers feel supported and understood at every step.

Key Responsibilities:
  • Respond to inbound calls & emails from customers
  • Address call-back requests from customers
  • Provide software support by troubleshooting technical issues or general account queries
  • Investigate the root cause of issues using system knowledge
  • Gather information on issues from customers to report or escalate to relevant Subject Matter Experts
  • Flag customers who demonstrate problematic or negative behavior appropriately
  • Maintain a high-quality, professional service-oriented image among our customer base
  • Support Customer Success Trainees as a training buddy to monitor their email & phone skills before graduation
Requirements:
  • 1 to 3 years of experience in customer support or customer care with international clients (particularly in the US, North America, Canada, & Australia)
  • Highly organized and detail-oriented individual
  • A solution-oriented approach to problem-solving
  • Familiarity with the operations and needs of business owners in small-to-medium-sized businesses
  • Strong interpersonal skills and proficiency in English communication (both written & verbal)
  • Ability to build strong relationships, quickly establish credibility, and collaborate across multiple internal and external teams
  • Ability to leverage tools and technology such as Microsoft Office Suite, ZOHO CRM, Intercom, and JIRA

If you're ready to make a meaningful impact by solving customer issues, understanding their business needs, and delivering exceptional service, we'd love to hear from you.

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