
Technical Expert Partner Advocate
2 days ago
As a Senior Developer Advocate, you will play a lead role in working with partners and large customers to leverage our APIs. This position enables you to become an expert on our product APIs and establish strong relationships with our partners while they build new integrations.
Key Responsibilities
- Help third-party developers be successful in integrating with our platform APIs to create seamless integrations between systems.
- Provide guidance and technical training to implementation teams to follow best practices, including troubleshooting any issues that may arise.
- Cultivate a successful partner relationship, from initial partner onboarding to ongoing relationship management and expansion.
- Collaborate with internal stakeholders including marketing, legal, product, and customer support on integration go-lives.
- Share development knowledge through webinars, blog posts, reference guides.
- Gather lessons learned and incorporate them into the Engagement Model.
- Update internal and external facing integration documentation.
Requirements
- 5+ years experience working with customers in sales engineering, post-sales, solutions/support engineering roles.
- Strong understanding and experience with authentication methods, integration standards, and transports (OAuth 2.0, SFTP, SOAP/REST APIs, XML, and JSON).
- Prior experience leading multiple projects in a global organization.
- Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting, and advising.
- Flawless written communication skills.
- BS degree in Computer Science, Software Engineering, or IT.
- PMP certification or equivalent is preferred.
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