VA / Contact Center Manager

University Graduate, preferably in Business Management.Role Summary:eConception is looking for a VAS Manager who has a desire to work in a dynamic and rapidly evolving environment, increase market share of the company by providing top-of-the-line VAS. Ensure visibility and effective packaging of the services in attractive bundles and releasing them in the...

Lead Contact Center Technology Solutions will responsible toEnsure Contact Center Connectivity and Media/Sip trunks (Service availability & uptime)Bridge between Customer Care OPS, Service Provider & Technology teamsKEY RESPONSIBILITIES:Leading design and development of Contact Center solutionLeading end-to-end solution delivery lifecycleAligning Contact...

Job Description:We are looking for an experienced Virtual Assistant Team Lead/Supervisor. The ideal candidate will ensure smooth operations, maintain quality performance, and provide leadership to achieve company goals.Key Responsibilities:Manage clients' day-to-day tasks and ensure smooth operations.Respond to client concerns and resolve issues in...

Job Title: Contact Center ProfessionalThe ideal candidate must possess strong communication skills and the ability to work collaboratively with a team.Key Responsibilities:Generating leads through outbound callsProviding exceptional customer service and resolving customer inquiriesRequirements:A minimum of 2 years experience in outbound dialingPreferably,...

We are seeking an experienced professional to join our customer service team as a Contact Center Representative. This is a home-based position, requiring strong self-motivation and discipline.Job OverviewThis role involves conducting outbound calls to targeted businesses in the US to promote services. The successful candidate will be responsible for...

Position:Team Lead – CRM and VAS ServicesLocation:Islamabad | OnsiteWe are looking for a highly skilledTeam Lead – CRM and VAS Servicesto join our technology team, responsible for leading CRM and VAS operations, driving innovation, and ensuring smooth service delivery across our platforms. The role will ensure reliable operations of SMSC, SIP channels,...

Operations Manager Job OverviewThe Operations Manager is responsible for the day-to-day supervision of one or more contact centers, ensuring seamless execution of business processes and continuous improvement to meet Key Performance Indicators (KPIs). This involves forecasting resource requirements, identifying areas for enhancement, and implementing process...

Customer Support PositionWe are seeking a skilled professional to handle customer inquiries and resolve issues over the phone in Urdu. The ideal candidate will have prior experience in leading telecom call centers, specifically Ufone, Zong, Telenor, Jazz, PTCL.Key ResponsibilitiesManage inbound and outbound calls with professionalism and courtesy.Address...

OverviewJoin to apply for the Sales VA role at PromoGeneration.What You Will DoAnswer inbound customer inquiries via calls and text messagesProvide accurate service details, quotes, and assist with appointment bookingsUnderstand vehicle types to determine pricing based on car sizeUse CRM tools to log, track, and manage leads and customer interactionsFollow...

OverviewJoin to apply for the Sales VA role at PromoGeneration.What You Will DoAnswer inbound customer inquiries via calls and text messagesProvide accurate service details, quotes, and assist with appointment bookingsUnderstand vehicle types to determine pricing based on car sizeUse CRM tools to log, track, and manage leads and customer interactionsFollow...