Operations Director

15 hours ago

Karachi, Sindh, Pakistan beBeeManagement Full time $45,000 - $60,000
Laundry Operations Manager Position

We are seeking a highly organized and proactive Laundry Operations Manager to lead our laundry operations.

  • The successful candidate will be responsible for ensuring seamless day-to-day functioning of the laundry department, delivering top-tier service to our guests, and maintaining operational excellence.
Key Responsibilities:
  • Lead, train, and supervise laundry team members, including conducting daily briefings and performance evaluations.
  • Ensure all guest laundry, dry cleaning, and pressing services are performed in line with company standards and procedures.
  • Respond to guest laundry-related requests promptly while maintaining a service-focused approach.
  • Maintain accurate logs and records for both guest and staff laundry services.
  • Handle departmental paperwork and ensure timely, accurate billing and documentation.
  • Oversee the upkeep of laundry equipment, coordinating with the Engineering team for any repairs or maintenance needs.
  • Enforce proper use of machinery and adherence to safety protocols by all team members.
  • Maintain strict control and tracking of staff uniforms and personal laundry items.
  • Work closely with the Executive Housekeeper on staff attendance, performance reviews, and operational objectives.
  • Identify and implement improvements to enhance efficiency and service quality within the laundry operation.
  • Ensure full compliance with health, hygiene, and safety standards across the department.
Qualifications:
  • Education:
    • Diploma or degree in Hospitality Management, Housekeeping Operations, or a related field is preferred.
  • Experience:
    • Minimum 3–5 years of experience in laundry operations, with at least 1–2 years in a supervisory or managerial role.
    • Experience in hospitality/luxury hotels is highly desirable.
  • Skills & Competencies:
    • Strong leadership and team management skills
    • Excellent organizational and time management abilities
    • Good understanding of laundry processes, chemicals, and fabric care
    • Ability to operate and troubleshoot laundry machinery and equipment
    • Customer-focused mindset with strong communication skills
    • Basic computer literacy (MS Office, PMS/Laundry software)
    • Knowledge of health, safety, and hygiene standards
  • Other Requirements:
    • Physically fit and able to work in a fast-paced environment
    • Flexible with work hours, including weekends and public holidays
    • Attention to detail and commitment to high service standards

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