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Senior IT Support Specialist

2 weeks ago

Islamabad, Islamabad, Pakistan HBL Asset Management Limited Full time

HBL Asset Management Limited values innovation and excellence in IT service delivery.

This Senior IT Officer role is instrumental in providing high-quality technical support to end-users, overseeing IT infrastructure, and ensuring optimal device performance. Key responsibilities include resolving complex technical issues, collaborating with the IT team, and implementing efficient hardware and software maintenance practices.

Key Responsibilities:

  • Provide IT support for desktops, laptops, printers, and other devices.
  • Analyze and resolve technical issues promptly.
  • Document and track IT support requests.
  • Configure and maintain computer hardware and software systems.
  • Evaluate and implement software updates and security patches.
  • Manage IT asset inventory and procure equipment as needed.
  • Collaborate with the IT team to resolve complex technical issues.
  • Develop and maintain IT processes and procedures.

Required Skills

  • Strong understanding of Windows and macOS operating systems.
  • Expertise in troubleshooting hardware and software issues.
  • Excellent communication and problem-solving skills.
  • Able to work collaboratively in a team environment.

Required Experience & Education:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 1-2 years of experience in IT support or system administration.