Call Center Leadership Opportunity

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Bachelor's degree in Business Administration or a related field is required for this role.

As a Supervisor - Call Center, you will oversee a team of call center representatives and ensure they meet key performance indicators (KPIs).

Your responsibilities will include:

  • Managing and supervising the team to optimize performance
  • Maintaining high standards of quality control
  • Providing training and coaching to enhance team capabilities
  • Addressing escalated customer issues and complaints in a timely manner
  • Analyzing data to inform strategic decisions
Key Responsibilities

You must possess strong leadership and communication skills, with the ability to work under pressure and meet deadlines.

  • At least 2 years of experience in a call center environment is essential
  • Leadership and problem-solving abilities are crucial for success in this role

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