
Call Center Leadership Opportunity
1 day ago
Bachelor's degree in Business Administration or a related field is required for this role.
As a Supervisor - Call Center, you will oversee a team of call center representatives and ensure they meet key performance indicators (KPIs).
Your responsibilities will include:
- Managing and supervising the team to optimize performance
- Maintaining high standards of quality control
- Providing training and coaching to enhance team capabilities
- Addressing escalated customer issues and complaints in a timely manner
- Analyzing data to inform strategic decisions
You must possess strong leadership and communication skills, with the ability to work under pressure and meet deadlines.
- At least 2 years of experience in a call center environment is essential
- Leadership and problem-solving abilities are crucial for success in this role
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Call Center Leadership Specialist
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Call Center Representative
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Supervisor - Call Center
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Call Center representative
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Call Center Team Leader
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Manager - Sales Call Center
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Customer Support Representative
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