Senior Technical Support Professional

16 hours ago

Karachi, Sindh, Pakistan beBeeTechnical Full time 900,000 - 1,200,000
Technical Support Specialist

The technical support specialist plays a pivotal role in bolstering our Product Support Team, collaborating closely with Global Operations to ensure seamless outcomes.

Key Responsibilities
  1. Analyze system logs and provide comprehensive resolution to assigned tickets.
  2. Deliver Level 2 support and expert troubleshooting for escalated queries.
  3. Perform configurations and thorough testing in prototype environments.
  4. Deploy configuration changes in production settings.
  5. Handle real-time production issues and offer optimal solutions.
  6. Assign/escalate issues to relevant teams with detailed information in a timely manner.
  7. Effectively communicate complicated issues to all internal and external stakeholders in a clear and concise manner.
  8. Analyze/user requirements and create detailed technical specifications.
  9. Ensure efficient delivery of all assigned projects/tasks.
  10. Provide project estimations and collaborate with Team Lead and GOPS management to guarantee successful deliveries.
  11. Work closely with Customer/Client support, Relationship management, IT, Development, and other Operations teams to ensure effective outcomes.
  12. Maintain and review the knowledge base.
  13. Familiarity with database systems (SQL, Postgres, Ignite is an asset).
  14. Knowledge of FIX Protocol is an asset.
  15. Ability to work on-site or remotely in Karachi.
  16. Excellent communication skills.
Requirements
  1. Organized, meticulous, and process-driven approach.
  2. Able to handle pressure and meet tight deadlines.
  3. Exceptional problem-solving and communication skills.
  4. Proficient in computer systems and technologies.
  5. Compliance with all organizational processes, procedures, and policies.

  • Technical Support Professional

    7 days ago

    Karachi, Sindh, Pakistan beBeeCustomerSupport Full time 4,000,000 - 8,000,000

    We are seeking proactive and fluent individuals to join our sales and client communication team. At Eza-Tech, you will work on exciting projects with a clear growth path and comprehensive training provided.Job DescriptionAs a customer support specialist, you will be the face of our company, interacting with clients from diverse backgrounds. Your role will...

  • Senior Technical Support Professional

    7 days ago

    Karachi, Sindh, Pakistan beBeeTechnical Full time 9,000,000 - 12,000,000

    Job OpportunityWe are seeking a technical professional to join our team.The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset.This role involves troubleshooting and resolving technical issues for clients using various software products.Key Responsibilities:Customer Support & Issue...

  • Technical Support Specialist

    13 hours ago

    Karachi, Sindh, Pakistan beBeeEngineering Full time 600,000 - 800,000

    Customer Support Engineers play a vital role in resolving technical issues and ensuring customer satisfaction.Job Description:We are seeking an experienced Customer Support Engineer to join our team. As a key member, you will be responsible for providing timely and professional support to customers through various communication channels.The ideal candidate...

  • Technical Support Representative

    1 week ago

    Karachi, Sindh, Pakistan Dream Inn Tech Full time

    Direct message the job poster from Dream Inn TechHR | Recruitment | Tech Talent | Branding | Social Media Management | Digital Marketing Specialist | Social Media MarketingJob Title: Technical Support Representative – Media Production IndustryCompany: DreamInnTechLocation: Midway B commercial noman icon tower first floor office 102 Bahria Town KarachiJob...

  • Senior Technical Support Specialist

    7 days ago

    Karachi, Sindh, Pakistan EWS Group Full time

    Senior Technical Support SpecialistApplylocations PER - Karachi, PKtime type Full timeposted on Posted Yesterdayjob requisition id R42233About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software...

  • Senior Technical Support Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan beBeeCustomerSupport Full time 1,000,000 - 1,200,000

    We are seeking an experienced professional to fill a Customer Support Analyst position.Job DescriptionThis role is responsible for providing excellent customer service and technical support to clients. The ideal candidate will have strong communication skills, be able to troubleshoot technical issues, and have experience working in a customer-facing...

  • Technical Support Officer

    2 weeks ago

    Karachi, Sindh, Pakistan Inbox Business Technologies Full time

    1 month ago Be among the first 25 applicantsInbox Business Technologies is a leading IT and services company and we're looking for a Technical Support Officer to join our team. The successful candidate will be responsible for providing technical support and assistance to our clients. This is a unique opportunity to join a dynamic and growing team and to...

  • Technical Support Consultant

    21 hours ago

    Karachi, Sindh, Pakistan EUROSOFT TECH LIMITED Full time

    Technical Support Consultant (Inbound calls - UK & USA)Technical Support Consultant (Inbound calls - UK & USA)2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from EUROSOFT TECH LIMITEDProvide support to customers in the UK (mostly), US, Canada & Australia.Handle customer...

  • Technical Customer Support Professional

    1 day ago

    Karachi, Sindh, Pakistan beBeeCustomerSupport Full time 30,000 - 50,000

    Job TitleWe are seeking a highly motivated and skilled Customer Support Specialist to join our team.As a key member of our support team, you will play a crucial role in ensuring a positive and professional user experience for our clients.Key Responsibilities:Provide exceptional customer service via email, phone, and live chat.Troubleshoot software-related...

  • Technical Support Specialist

    13 hours ago

    Karachi, Sindh, Pakistan beBeeCustomerSupport Full time 1,000,000 - 2,000,000

    Technical Support Specialist JobWe are seeking a highly motivated and enthusiastic Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing excellent customer service with a strong focus on technical support.Key Responsibilities:Customer Support & Issue Resolution: Assist clients with inquiries...