Senior Technical Support Professional

2 days ago

Karachi, Sindh, Pakistan beBeeTechnical Full time 9,000,000 - 12,000,000
Job Opportunity

We are seeking a technical professional to join our team.

The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset.

This role involves troubleshooting and resolving technical issues for clients using various software products.

  • Key Responsibilities:
  • Customer Support & Issue Resolution: Assist clients with technical issues and inquiries via multiple channels.
  • Technical Troubleshooting & Escalation: Act as a Tier 2 support level for complex technical issues.
  • Product Knowledge & Guidance: Provide product knowledge and training to clients.
  • Cross-Functional Collaboration: Collaborate with Development, QA, and other departments.
  • Documentation & Tracking: Document and track client issues through ticketing systems.
  • Service-Related Support: Support clients with service inquiries.
  • Database Management & Technical Support: Utilize SQL knowledge to query databases and troubleshoot technical issues.
  • Event & Service Support: Provide hands-on support for events.
  • Monitor & Improve Satisfaction: Proactively monitor and track client feedback.
  • Time Management & Prioritization: Prioritize and manage multiple requests effectively.
  • Ownership & Accountability: Take ownership of client issues from initiation through resolution.

Requirements:

  • Communication Skills: Exceptional verbal and written communication in English.
  • Technical Proficiency: Strong working knowledge of Microsoft Office and website applications.
  • Customer Service Experience: Minimum of 5+ years in a customer service or helpdesk environment.
  • Database & Software Knowledge: Experience with database management, MS SQL Server, and scripting tools/languages.
  • Organizational Skills: Excellent multitasking and organizational skills.
  • Adaptability & Resilience: Ability to work in a fast-paced environment.
  • Team-Oriented & Independent: Ability to work effectively both as part of a team and independently.
  • Educational Requirements: Minimum Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience: 3+ years in a similar role.
  • Service Minded: A passion for customer service.

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