Commercial Domain Leader

1 day ago


Karachi, Sindh, Pakistan Delivery Hero SE Full time

Delivering Exceptional Service

We start and end with customers to deliver exceptional service. As a Senior Executive, Account Management, you will be responsible for ensuring timely support to corporate customers in invoicing, operations, and order-related queries.

Key Responsibilities

  • Develop strategic business partnerships with existing customers.
  • Cultivate relationships and manage new and recurring clients.
  • Provide quality follow-up with customer inquiries, pre-sales to post-sales service, and technical support.
  • Ensure effectiveness of monthly campaigns and ROI for every promotion/activity implemented.
  • Conduct regular business reviews and analyses internally and externally.

Requirements

  • Bachelor's degree or higher in any related field.
  • 2-3 years' experience within a client/account management role.
  • Direct knowledge of key account management or sales skills is advantageous.
  • Excellent analytical and presentational skills.
  • Experience managing large account portfolios.
  • Strong analytical skills, good numeracy, attention to detail, problem-solving ability, and good commercial awareness.
  • Good command of English.


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