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Call Center Manager

2 weeks ago

Karachi, Sindh, Pakistan Galaxy E Solutions Full time

Galaxy E Solutions is seeking experienced individuals to fill the role of Call Center Manager - English Speakers. As a key member of our team, you will be responsible for leading our call center operations and ensuring seamless customer interactions.

Main Responsibilities:
  1. Lead and manage a team of customer support representatives.
  2. Develop and implement effective call center strategies to meet customer needs.
  3. Monitor and analyze customer feedback to identify areas for improvement.
  4. Collaborate with other departments to ensure alignment and achievement of business objectives.

Requirements:

  • Proven leadership experience in a call center environment.
  • Excellent English language skills, both written and spoken.
  • Ability to lead and motivate a team to deliver exceptional results.
  • Strong analytical and problem-solving skills.