
Customer Retention Specialist
6 days ago
Responsibilities:
The Client Success Executive will be responsible for:
- Developing and executing tailored success strategies to meet client needs.
- Building and maintaining strong relationships with clients.
- Collaborating across departments to identify opportunities for product/service improvements.
- Addressing client concerns promptly and escalating critical issues when necessary.
- Monitoring client usage metrics for renewal and expansion opportunities.
- Working independently and with sales teams to drive renewals and upselling.
- Gathering and communicating client feedback to inform product development and enhance client experience.
Requirements:
- At least 2 years of experience in Client Success with international clients.
- Strong communication and interpersonal skills.
- Deep understanding of successful client success strategies.
- Proficiency in English communication and client engagement.
- IELTS certification is highly valued.
- Knowledge of client relationship management.
- Exceptional communication skills, especially in client retention and engagement.
- Ability to multitask, work independently, and collaborate effectively.
- Results-oriented, focusing on client feedback and process improvements.
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