Customer Retention Specialist

6 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Responsibilities:

The Client Success Executive will be responsible for:

  • Developing and executing tailored success strategies to meet client needs.
  • Building and maintaining strong relationships with clients.
  • Collaborating across departments to identify opportunities for product/service improvements.
  • Addressing client concerns promptly and escalating critical issues when necessary.
  • Monitoring client usage metrics for renewal and expansion opportunities.
  • Working independently and with sales teams to drive renewals and upselling.
  • Gathering and communicating client feedback to inform product development and enhance client experience.

Requirements:

  • At least 2 years of experience in Client Success with international clients.
  • Strong communication and interpersonal skills.
  • Deep understanding of successful client success strategies.
  • Proficiency in English communication and client engagement.
  • IELTS certification is highly valued.
  • Knowledge of client relationship management.
  • Exceptional communication skills, especially in client retention and engagement.
  • Ability to multitask, work independently, and collaborate effectively.
  • Results-oriented, focusing on client feedback and process improvements.


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