Technical Support Associate

3 days ago


Karachi, Sindh, Pakistan ibex Full time
Technical Support Associate

The Operations department at ibex is seeking a skilled Technical Support Associate to resolve technical issues and claims for customers through phone calls, while guiding them through the claim filing process. This role requires excellent communication skills, empathy, and a strong work ethic.

Key Responsibilities:

  1. Assist customers with the claim filing process via phone call.
  2. Maintain exceptional customer service by handling inquiries in a friendly, efficient, and attentive manner.
  3. Deliver a superior customer experience that meets performance objectives while upholding our core values.
  4. Respond promptly to customer inquiries via phone calls.
  5. Troubleshoot customer products effectively and provide accurate solutions.
  6. Craft clear explanations of complex technical concepts to facilitate issue resolution.
  7. Stay informed about similar product symptoms to offer precise solutions.
  8. Ensure compliance with company policies, procedures, and practices.

We Value:

You are looking for an opportunity to excel and enhance your skills in a supportive environment where you can grow professionally and personally.

Your Skills and Qualifications:

  • Superb English communication skills with a U.S. or UK accent.
  • Excellent articulation and message delivery skills.
  • Time Management
  • Priority Setting
  • Professional Composure
  • Empathy and hospitality
  • Basic MS Office skills, specifically MS Excel (Spreadsheet)

Benefits Include:

  • Medical Insurance & OPD
  • Provident Fund
  • Leave Encashment
  • Annual leaves
  • Two days off in a week
  • Ergonomic furniture and infrastructure.
  • Referral Rewards
  • Annual Increment
  • Conveyance facility
  • Loan facility


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