Remote Technical Support Specialist

2 days ago


Lahore, Punjab, Pakistan beBeeLinux Full time
Technical Support Engineer

We are seeking an experienced Technical Support Engineer to join our team.

Job Description:

The successful candidate will be responsible for providing top-notch technical and customer support to our clients worldwide. This includes managing and maintaining support systems, as well as administering and maintaining web hosting services and servers to support business operations and end users.

Key Responsibilities:
  • Manage and maintain support systems, including live chat, phone calls, and support tickets/emails.
  • Provide expert-level technical support for Linux server administration and operations, including implementation, configuration, troubleshooting, security, and usage monitoring.
  • Administer and maintain web hosting services and servers to support business operations and end users.
  • Implement server hardening, scanning, and removal of malware and viruses; perform website analysis, performance, security, and monitoring.
  • Develop and apply problem-solving and analytical thinking skills.
  • Stay up-to-date with the latest technologies and innovations in the field.
  • Utilize strong knowledge of hosting control panels like cPanel, WHM, Plesk, etc.
  • Apply sound knowledge of Linux servers and WHMCS, as well as other ticket management systems.
  • Proficiently work with the Linux command line.
  • Develop familiarity with shell scripting.
  • Possess knowledge of web technologies, platforms, applications, search engines, DNS/bind, email, web servers, monitoring/NMS, clustering, rDNS, and email clients like Outlook/Thunderbird.
  • Experience with virtualization technologies such as Xen, XenServer, VMware, and Hyper-V.
  • Capable of managing customer VPS and dedicated servers and troubleshooting reported issues.
  • Minimum 1.5 years of experience in the web hosting industry and Linux server administration required.
  • Ability to work effectively as part of a team environment.
  • Strong foundation in computer operating systems, with Linux being mandatory.
  • Able to maintain databases and server backups.
Requirements:
  • Strong English communication skills.
  • Excellent problem-solving and analytical thinking abilities.
  • Capacity to work independently and as part of a team.


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