Service Operations Manager

3 days ago


Lahore, Punjab, Pakistan Pak Elektron Limited. (PEL) Full time
Job Overview

Pak Elektron Limited (PEL) is the pioneer manufacturer of electrical goods in Pakistan, with a rich history dating back to 1956.

We are seeking an exceptional Service Operations Manager to join our team. The successful candidate will be responsible for ensuring the highest level of quality service to our customers, reducing repeat repairs and responses.

Key Responsibilities
  • Quality Service Delivery: Ensure that all customer complaints are resolved promptly and efficiently, while maintaining high-quality standards.
  • Performance Monitoring: Regularly visit Authorized Service Centers to monitor performance, provide guidance, and ensure alignment with company expectations.
  • Complaint Resolution: Coordinate with Sales Teams and Dealers to resolve customer complaints in a timely manner, providing regular reporting and feedback to stakeholders.
  • Spare Parts Management: Ensure availability of spare parts, maintain sufficient stock levels, and coordinate with suppliers to meet market demands.
  • Training and Development: Educate and train service staff to effectively perform their responsibilities, promoting a culture of excellence within the organization.
Requirements
  • Bachelor's degree in Electrical Engineering or a related field.
  • Minimum 5 years of experience in service operations management.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment with multiple priorities.


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