
Customer Service Operations Manager
6 days ago
We are seeking a highly skilled and proactive Customer Service Operations Manager to lead and grow our customer service operations. The ideal candidate will maintain high-quality service standards, manage day-to-day activities, and achieve targets with the team.
Main Responsibilities- Operational Leadership: Manage daily customer service activities, including team rosters, workflow optimization, and target achievement.
- Service Excellence: Implement QA processes, monitor team performance, and ensure adherence to service standards.
- Performance Optimization: Ensure all teams are meeting their KPIs and are on track. Also responsible for managing lagging KPIs.
- Escalation Resolution: Resolve complex customer complaints and conflicts effectively to maintain customer satisfaction.
- Team Development: Conduct training sessions, update documentation, and ensure team readiness for handling diverse scenarios.
- Communication Oversight: Manage customer interactions on various platforms, ensuring timely and accurate responses.
- Performance Reporting: Maintain documentation and analyze data to improve processes and identify growth opportunities.
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Customer Service Representative
1 day ago
Lahore, Punjab, Pakistan ACE Customer Services Full timeJob Description:We are seeking a reliable and skilled Customer Service Representative to act as a communication point for emergency and non-emergency calls. Your primary responsibility will be to receive requests, transmit messages, and track vehicles.The ideal candidate must possess excellent communication skills and the ability to remain calm and composed,...
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Dispatcher / Customer Service Executive
2 weeks ago
Lahore, Punjab, Pakistan ACE Customer Services Full timeWe are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages, and track vehicles.The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergencies. You must be able to multitask and take the appropriate...
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Customer Service Operations Manager
2 weeks ago
Lahore, Punjab, Pakistan TheHiringl Full timeJob Summary:We are seeking a Customer Service Operations Manager with prior Playland experience to oversee daily operations, ensure excellent guest service, and maintain safety standards. The ideal candidate will have experience managing amusement park operations, supervising staff, and ensuring a fun and safe environment for guests.Key Responsibilities:...
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Customer Service Operations Manager
7 days ago
Lahore, Punjab, Pakistan HDH Telecommunications Full timeAbout the Role:We are looking for an experienced Customer Service Operations Manager to oversee our night-shift International Outbound Campaign call center operations. The ideal candidate will be responsible for managing a team of call center representatives, ensuring exceptional customer service, and meeting performance metrics. This role requires strong...
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Customer Service and Operations Coordinator
7 days ago
Lahore, Punjab, Pakistan Texitech Full timeJob SummaryWe are looking for a highly skilled Customer Service and Operations Coordinator to manage front desk operations, including visitor greetings, call handling, and meeting scheduling. This individual will also resolve operational issues related to sales, logistics, and discounts.This position requires strong organizational abilities, effective...
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Senior Customer Service Operations Manager
3 days ago
Lahore, Punjab, Pakistan Abacus Outsourcing Full timeAbout Abacus OutsourcingAbacus Outsourcing is a leading provider of customer service solutions. Our team is dedicated to delivering exceptional service experiences for our clients.Job OverviewWe are seeking an experienced Senior Customer Service Operations Manager to join our team. As a key member of our leadership team, you will be responsible for...
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Customer Service Operations Manager
1 week ago
Lahore, Punjab, Pakistan HDH Telecommunications Full timeJob Summary:We are seeking an experienced and motivated leader to oversee our night-shift International Outbound Campaign call center operations. The ideal candidate will be responsible for managing a team of representatives, ensuring exceptional customer service, and meeting performance metrics.This role requires strong leadership skills, excellent...
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Customer Service Manager
10 hours ago
Lahore, Punjab, Pakistan Excel Solutions (Pvt.) Ltd. Full timeKey ResponsibilitiesTeam Leadership: Manage and motivate a team of customer service representatives to ensure high-quality service delivery.Call Center Operations: Oversee the day-to-day activities of the call center, including staffing, scheduling, and training.Customer Service: Provide excellent customer service through effective communication,...
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Customer Service Manager
3 weeks ago
Lahore, Punjab, Pakistan Futuro Digital Pvt. Ltd. Full timeCustomer Service Manager Futuro Digital Pvt. Ltd., Pakistan Customer Service Manager Job DescriptionJob SummaryWe are looking for an experienced Customer Service Manager with 5+ years' experience, who has worked within an established Customer Support/Service environment and has client and customer facing experience. You will be the key liaison to our UK...
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Service Operations Manager
10 hours ago
Lahore, Punjab, Pakistan Pak Elektron Limited. (PEL) Full timeJob OverviewPak Elektron Limited (PEL) is the pioneer manufacturer of electrical goods in Pakistan, with a rich history dating back to 1956.We are seeking an exceptional Service Operations Manager to join our team. The successful candidate will be responsible for ensuring the highest level of quality service to our customers, reducing repeat repairs and...
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Manager It Customer Services
11 hours ago
Lahore, Punjab, Pakistan Excellcomm Full timeThe ideal candidate should hold a Bachelor/Master's degree preferably in Computer Sciences. Have a minimum of 4-5 years of experience in Customer Services, preferably in a technical environment. Experience in IT Service Management will be preferred.Should have experience in technical project management and hands-on experience with network, systems,...
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Customer Onboarding Expert
5 days ago
Lahore, Punjab, Pakistan Joblogic Service Management Software Full timeJoblogic Service Management Software is a leading industry in service management software, providing field service businesses across the world with an all-in-one management solution SaaS / CRM. Our product delivers world-class software to aid in streamlining operations, increasing profitability, ensuring compliance and achieving rapid growth for all field...
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Customer Service Specialist
4 days ago
Lahore, Punjab, Pakistan NexGen Solutions Full time**Job Summary:**NexGen Solutions is hiring a Limo Dispatcher to provide exceptional customer service and support our U.S.-based limo and transportation clients. This is a night shift position operating during U.S. business hours, ideal for individuals with a background in the American limo, black car, or taxi dispatch industry.Responsibilities:Answer inbound...
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Customer Service Executive
3 weeks ago
Lahore, Punjab, Pakistan The First Law Full timeThe First Law is a leader in providing seamless telecommunication, BPO, and call center solutions. We aim to connect businesses and enhance customer experiences. Our services are designed to facilitate effective communication and operational efficiency for our diverse clientele.Role DescriptionThis is a full-time on-site role for a Customer Service Executive...
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Customer Service Supervisor
3 days ago
Lahore, Punjab, Pakistan Inteliqo Full timeAs a Customer Service Supervisor at Inteliqo, you will be responsible for overseeing the day-to-day activities of our USA-based property management project. This is an exciting opportunity for someone with excellent English communication skills and experience in customer service.This role involves managing the operational aspects of our rental properties,...
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Customer Service Team Leader
3 days ago
Lahore, Punjab, Pakistan Indigo HR Consulting Full timeSales Operations Job SummaryWe are looking for a highly skilled sales operations professional to join our team at Indigo HR Consulting. The ideal candidate will have a strong background in sales operations, team leadership, and customer service.Key Job ResponsibilitiesDeveloping and implementing sales strategies to drive business growth.Leading and managing...
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Customer Service Director
2 weeks ago
Lahore, Punjab, Pakistan M&S Ventures Full timeWe are seeking a dynamic and customer-focused leader to join M&S Ventures as a Customer Service Director. In this role, you will oversee the customer response team and ensure timely and accurate handling of inquiries, complaints, and service requests.The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track...
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Service & Operations Manager
3 weeks ago
Lahore, Punjab, Pakistan Atlas Copco Holding GmbH Full timeOur solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.Join us on our journey for a better tomorrow.The RoleAs a Service Manager;Lead and guide aftermarket service...
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Service & Operations Manager
3 weeks ago
Lahore, Punjab, Pakistan Atlas Copco Full timeOur solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.Join us on our journey for a better tomorrow.The RoleAs a Service Manager;Lead and guide aftermarket service...
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Customer Service Executive
2 weeks ago
Lahore, Punjab, Pakistan MARG101 Full timeDirect message the job poster from MARG101Project Manager @Marg101 || Customer Service Management || Operations || Compliance || KYCCompany DescriptionMarg101 is a platform that generates practical solutions for business problems. We offer a tailored, ready-to-go digital strategy for your business that you can follow to increase revenue and connections.Role...