Guest Services Associate

5 days ago

Karachi, Sindh, Pakistan beBeeCustomerService Full time

Job Overview:

Guest Services Associate

We are seeking a highly skilled Guest Services Associate to join our team. In this role, you will be responsible for ensuring that our guests have an exceptional experience from start to finish.

Your main focus will be on providing top-notch customer service, managing meeting rooms, and coordinating events. You will work closely with our clients and internal teams to ensure seamless execution of events and meetings.

This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences and has excellent communication skills.

  • Meeting Room Management:
  • Ensure all meeting rooms are clean, tidy, and ready for use.
  • Set up and reset meeting rooms as per client requests.
  • Manage meeting room bookings and cancellations.

You will also be responsible for:

  • Reception and Visitor Management:
  • Deliver 5-star customer service at the reception desk.
  • Meet and greet staff, customers, and visitors professionally and cheerfully.
  • Maintain a high level of tidiness and cleanliness in the reception area and meeting rooms.

To succeed in this role, you will need:

  • Excellent Communication Skills:
  • Fluent in English, both written and oral.
  • Ability to communicate effectively with clients, colleagues, and other stakeholders.

Required Qualifications:

  • Minimum Graduate degree.
  • Proficient in Microsoft Office Suite and related tools.
  • Minimum 3 years' hospitality/reception experience (preferred).

Benefits:

  • Opportunity to work in a fast-paced environment.
  • Chance to develop your skills and knowledge in guest services.
  • A supportive and dynamic team environment.

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