Patient Experience Coordinator
23 hours ago
**Job Description:**
As a Client Success Associate at CureMD, you will be the primary point of contact for our clients, delivering exceptional support and ensuring customer satisfaction. This role requires strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment.
**Responsibilities and Deliverables:**- Customer Support: Provide comprehensive issue resolution and collaborate with different teams to ensure customer satisfaction.
- Research and Analysis: Research and grasp information across multiple tools to keep customers engaged.
- Communication Skills: Effectively tailor communication and style to differing audiences.
- Independent Work: Self-manage and work independently in a fast-paced, constantly changing environment.
- Expertise Sharing: Thrive in a culture where expertise is shared and feedback is welcomed.
- Time Management: Effectively manage time, showcasing the ability to multi-task, organize, and prioritize.
- Education: Bachelor's degree from a reputable institution.
- Experience: Minimum 0 – 2 years of experience.
- Communication Skills: Strong written and verbal communication skills and sound knowledge of telephone etiquette.
- Customer Service Knowledge: Knowledge of customer service principles and methods.
- Client Communication: Experience in client communication.
- Work Schedule: Ability to work in US timings.
- Competitive Salary: Competitive salary and bi-annual bonus.
- Fast Career Growth: Fast track and uncapped career growth for high performers.
- Vehicle Financing: Company-sponsored vehicle financing (car and bike).
- Interest-Free Loans: Interest-free loans.
- Provident Fund: Provident Fund: Company matches up to 8% of your base salary.
- In-House Clinic: In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.
- Hospital Treatment Monitoring: Hospital treatment monitoring by company doctors.
- Comprehensive Health Coverage: Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity, and parents' inpatient).
- Exclusive Health Discounts: Exclusive health benefits and discounts at top-class clinics and labs.
- Pick-up and Drop-off Services: Pick-up and drop-off services for female employees.
- In-House Daycare Facility: In-house daycare facility.
- Recreational Area: In-house gym and recreational area to unwind.
- Company-Sponsored Trainings: Company-sponsored trainings, workshops, development programs, and retreats.
- Specialized Trainings/Certifications: Paid specialized trainings/certifications.
Impact and Contribution:
As a Client Success Associate at CureMD, you will contribute to the company's mission of transforming healthcare through innovative technology. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical situations.
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