Electrical Appliances Support Specialist

3 days ago


Karachi, Sindh, Pakistan R&I Electrical Appliances Full time
Electrical Appliances Support Specialist

We are seeking an experienced Support Specialist to join our Customer Services department at R&I Electrical Appliances. The successful candidate will provide top-notch support to customers, addressing their queries, concerns, and technical issues related to our electrical appliances.

Key Accountabilities
  1. Providing technical support: Respond to customer inquiries via phone, email, or chat, providing accurate and timely solutions to technical issues.
  2. Resolving customer complaints: Address customer concerns, empathizing with their needs, and offering suitable resolutions to maintain customer satisfaction.
  3. Collaborating with departments: Work closely with sales, marketing, and logistics teams to ensure seamless customer service delivery and promote cross-functional collaboration.
Requirements
  • Technical expertise: In-depth knowledge of electrical appliances, including features, functions, and troubleshooting techniques.
  • Communication skills: Excellent verbal and written communication skills to engage with customers, colleagues, and stakeholders.
  • Problem-solving skills: Strong analytical and problem-solving skills to resolve complex customer issues.
  • Time management: Ability to prioritize tasks, manage time effectively, and meet deadlines.


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