Customer Service Operations Coordinator

3 days ago


Karachi, Sindh, Pakistan R&I Electrical Appliances Full time
Customer Service Operations Coordinator

R&I Electrical Appliances is looking for a detail-oriented and organized CSOC to coordinate day-to-day customer service operations. This key role requires a strong focus on delivering exceptional customer satisfaction, streamlining processes, and ensuring seamless interactions between teams.

Main Responsibilities
  1. Coordinating customer service activities: Manage and prioritize tasks to ensure efficient delivery of customer service, including responding to customer inquiries and resolving issues.
  2. Improving operational efficiency: Analyze processes and workflows to identify areas for improvement, resulting in enhanced productivity and reduced costs.
  3. Collaborating with departments: Work closely with sales, marketing, and logistics teams to ensure seamless customer service delivery and promote cross-functional collaboration.
Essential Skills
  • Organizational skills: Proven ability to prioritize tasks, manage time effectively, and meet deadlines.
  • Communication skills: Excellent verbal and written communication skills to engage with customers, colleagues, and stakeholders.
  • Analytical skills: Strong analytical and problem-solving skills to identify opportunities for improvement and optimize processes.
  • Attention to detail: Meticulous attention to detail to ensure accuracy and precision in all aspects of customer service operations.


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