Intake Coordinator

3 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

As a Legal Intake Specialist, you will play a critical role in providing excellent customer service and ensuring that potential cases are effectively evaluated and processed.

This position involves handling incoming calls from clients involved in auto accidents, gathering essential information regarding the accident and potential legal representation needs, and demonstrating empathy and understanding while maintaining a high level of professionalism.

Key Responsibilities:
  • Inbound Call Management:
    • Handle incoming calls professionally and efficiently
    • Gather essential information regarding the accident and potential legal representation needs
    • Demonstrate empathy and understanding while maintaining a high level of professionalism
  • Client Interaction:
    • Communicate effectively with clients to explain legal processes and procedures
    • Provide information about services and answer client queries
    • Collect and document relevant details to assist attorneys in evaluating cases
  • Multi-Tasking:
    • Manage multiple tasks simultaneously in a fast-paced environment
    • Navigate and update electronic systems while engaging with clients on the phone
    • Prioritize and address urgent client needs promptly
  • Document Management:
    • Maintain accurate and confidential client records in compliance with legal standards
    • Organize and update client information, ensuring accessibility for legal professionals
    • Utilize Excel sheets and other tools to manage and track client data
  • Administrative Support:
    • Provide administrative assistance to legal professionals as needed
    • Collaborate with the legal team to ensure smooth case progression
    • Assist in the preparation and organization of legal documents

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