
Customer Service Team Lead
1 week ago
Job Summary:
We are seeking a highly skilled Phone Banking Manager to lead our team and drive business growth. The ideal candidate will have 3-5 years of experience in customer service or contact center management, with a proven track record of delivering high-quality results.
Key Responsibilities:
- Develop and implement strategies to improve call center efficiency and quality.
- Oversee daily operations, including supervising staff, coordinating coverage, and ensuring smooth workflow.
- Collaborate with marketing teams to launch new products and services.
Requirements:
- 3-5 years of experience in customer service or contact center management.
- Excellent leadership and communication skills.
- Ability to analyze data and make informed decisions.
About Us:
Career Consultants Inc is a leading provider of career development solutions. We offer a dynamic work environment and competitive salary package.
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