Solutions Focused Support Specialist

3 days ago


Islamabad, Islamabad, Pakistan WellnessLiving Systems Inc. Full time
Solve Real Problems as a Customer Solutions Specialist

We're looking for a skilled Customer Solutions Specialist to join our team at WellnessLiving. In this role, you'll be the first point of contact for our customers, providing thoughtful and effective solutions to their issues.

About Us:

WellnessLiving is a software company that prioritizes people and community above all else. We believe in empowering businesses with a reliable, easy-to-use platform that's equipped with all the tools and services needed to manage and grow a business.

Key Responsibilities:

  1. Answer inbound calls, emails, and call-back requests from customers
  2. Investigate root causes of issues using system knowledge
  3. Gather information from customers to report or escalate to relevant experts
  4. Promote a high-quality, professional company image among our customers

Requirements:

  • 1-3 years of experience in customer support or customer care with international clients, especially in the US, North America, Canada, & Australia
  • A highly organized and detail-oriented approach to problem-solving
  • Familiarity with business operations and needs in small-to-medium-sized businesses
  • Strong interpersonal skills and proficient English communication

We Value:

  1. A collaborative and innovative work environment
  2. Opportunities for career growth and development
  3. Recognition and rewards for outstanding performance
  4. A comprehensive benefits package, including health insurance and paid time off


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