Director of Customer Satisfaction

10 hours ago

Karachi, Sindh, Pakistan beBeeService Full time 5,500,000 - 8,500,000
Service Excellence Director

The Service Excellence Director will oversee the service excellence department, ensuring that operations and problem-solving meet required standards for local and international campaigns. Key responsibilities include maintaining service quality, designing monitoring standards, liaising with operations teams, reporting and analysis, QA team compliance and calibration, and team management.

Key Responsibilities:
  • Maintaining Service Quality
  • Designing Monitoring Standards
  • Liaison with Operations Teams
  • Reporting and Analysis
  • QA Team Compliance and Calibration
  • Team Management
Job Requirements:

A minimum of 10 years of executive quality experience is required, including experience in quality systems management, QA administration, QA engineering, and QA audit. Inspection and test experience within the BPO industry is essential. A Bachelor's Degree or Master's Degree in any field is preferred, along with at least 13 years of working experience in a related field.

Prior to your application, please ensure you have relevant certifications in Quality Assurance (e.g., CQA) and are familiar with ISO 9001:2015. Additionally, proficiency in MS Office (Excel, Word, PowerPoint) is required. Strong analytical, communication, and leadership skills are expected as well.

What We Offer:

We provide an opportunity to work in a fast-paced environment, contributing to the growth and success of our organization. You will be part of a collaborative team, working on various projects and initiatives that enhance our services. In return for your expertise, we offer a competitive salary package, opportunities for professional development, and a dynamic work environment.

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