Solutions Support Specialist

1 week ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Technical Support Professional

We are looking for a highly skilled Technical Support Professional to join our team. As a Technical Support Professional, you will be responsible for providing technical support and training for our library management system.

About the Role

The ideal candidate will have a strong background in computer science or IT-related fields and excellent problem-solving skills. This is an exciting opportunity for individuals who are passionate about technology and want to make a difference in the lives of librarians and educators around the world.

Main Responsibilities:
  1. Support customers: Provide technical support via phone, email, or online chat. Troubleshoot user queries and provide timely and effective solutions.
  2. Improve product quality: Identify areas for improvement and recommend enhancements to our products.
  3. Develop training materials: Create training programs to help customers get the most out of our products.
  4. Test and validate: Work closely with our development team to ensure that new releases meet quality standards.
  5. Maintain documentation: Update knowledge base cases, release notes, and user manuals.
Essential Qualifications:
  • Degree in computer science or IT-related field
  • 2-3 years of experience in a related field, preferably in technical support or software development
  • Excellent communication and problem-solving skills


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