
Customer Support and Compliance Professional
23 hours ago
We are seeking an experienced Customer Support and Compliance Manager to oversee the optimization of customer support operations across various e-commerce platforms, ensuring seamless customer experiences and compliance with regulations.
This role requires a strategic thinker who can develop scalable customer support strategies, monitor customer feedback, and implement solutions to improve response times and efficiency. Additionally, the successful candidate will ensure full compliance with e-commerce regulations, platform policies, and data protection laws.
Key Responsibilities:- Customer Support Management: Oversee and optimize customer support operations across Shopify, Amazon, and other online retail platforms
- Develop and Implement Strategies: Develop and implement scalable customer support strategies to enhance user experience and retention
- Compliance Management: Ensure full compliance with e-commerce regulations, platform policies, and data protection laws
- Internal Audits and Reviews: Conduct internal audits, reviews, and investigations to identify compliance gaps
- Bachelor's or Master's Degree: A bachelor's or master's degree in Business, Law, Marketing, or a related field is required
- Experience in Customer Support: Proven experience in customer support and compliance management within a global e-commerce business is essential
- E-commerce Knowledge: Strong working knowledge of Shopify, Amazon, and other online retail marketplaces is necessary
- Fuel Allowance: A fuel allowance is provided to employees
- Medical Insurance: Comprehensive medical insurance is offered
- Free Lunch Facility: A free lunch facility is available on-site
- Gym Membership: A gym membership is included as part of the benefits package
- Participatory Fund: A participatory fund is available for employees
- Market Competitive Salary: A market-competitive salary is offered
- Learning Environment: A challenging and learning-oriented work environment is fostered
- Amazing Work Culture: An amazing work culture is promoted
- Paid Time Off: Paid time off is available
- Group Life Insurance: Group life insurance is offered
- Gratuity: Gratuity is provided
- Maternity Leave: Maternity leave is available
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