Customer Support and Compliance Professional

23 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Customer Support and Compliance Manager

We are seeking an experienced Customer Support and Compliance Manager to oversee the optimization of customer support operations across various e-commerce platforms, ensuring seamless customer experiences and compliance with regulations.

This role requires a strategic thinker who can develop scalable customer support strategies, monitor customer feedback, and implement solutions to improve response times and efficiency. Additionally, the successful candidate will ensure full compliance with e-commerce regulations, platform policies, and data protection laws.

Key Responsibilities:
  • Customer Support Management: Oversee and optimize customer support operations across Shopify, Amazon, and other online retail platforms
  • Develop and Implement Strategies: Develop and implement scalable customer support strategies to enhance user experience and retention
  • Compliance Management: Ensure full compliance with e-commerce regulations, platform policies, and data protection laws
  • Internal Audits and Reviews: Conduct internal audits, reviews, and investigations to identify compliance gaps
Requirements:
  • Bachelor's or Master's Degree: A bachelor's or master's degree in Business, Law, Marketing, or a related field is required
  • Experience in Customer Support: Proven experience in customer support and compliance management within a global e-commerce business is essential
  • E-commerce Knowledge: Strong working knowledge of Shopify, Amazon, and other online retail marketplaces is necessary
Benefits:
  • Fuel Allowance: A fuel allowance is provided to employees
  • Medical Insurance: Comprehensive medical insurance is offered
  • Free Lunch Facility: A free lunch facility is available on-site
  • Gym Membership: A gym membership is included as part of the benefits package
  • Participatory Fund: A participatory fund is available for employees
  • Market Competitive Salary: A market-competitive salary is offered
  • Learning Environment: A challenging and learning-oriented work environment is fostered
  • Amazing Work Culture: An amazing work culture is promoted
  • Paid Time Off: Paid time off is available
  • Group Life Insurance: Group life insurance is offered
  • Gratuity: Gratuity is provided
  • Maternity Leave: Maternity leave is available


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