Helpdesk Support Specialist

23 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time

Bachelor's degree in Computer Science or related field is preferred for this position

Job Description: Night Helpdesk Support Role

This role requires an experienced technical professional to provide support during night shifts. Key responsibilities include responding to technical inquiries, resolving hardware and software issues remotely, diagnosing network connectivity problems, and documenting all interactions and resolutions.

Responsibilities:
  1. Provide technical support via phone, chat, or other communication channels
  2. Resolve client issues with hardware and software using troubleshooting skills
  3. Determine root causes of network connectivity issues and implement solutions
  4. Document all technical support activities and resolutions accurately
Requirements:
  1. Minimum 2 years of experience in a similar role
  2. Strong knowledge of Windows and Mac operating systems
  3. Proficiency in hardware and software troubleshooting
  4. Excellent communication and customer service skills

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