Senior Global Business Solutions Specialist

2 weeks ago

Karachi, Sindh, Pakistan beBee Careers Full time
About the Role
Maersk seeks a highly skilled Customer Implementation Manager to lead medium to high complexity implementations with global scope and significant impact.
The successful candidate will bridge sales and operational activities, ensuring a smooth transition of new or additional business into Maersk.


Key Responsibilities:

  • Client Relationship Management:
  • Establish strong relationships with key clients at strategic and operational levels.
  • Lead clients through onboarding, acting as main point of contact for implementations and issue resolution.
  • Manage project scope with clients, ensuring solutions align with what was sold.
  • Conduct regular client meetings to discuss progress, resolve issues, mitigate risks, and explore development opportunities.
  • Project Management:
  • Lead overall implementation project plan across geographies and functions.
  • Provide visibility of project status to stakeholders by establishing milestones, stage gates, and readiness criteria; track progress and escalate issues.
  • Set expectations and confirm agreements with stakeholders.
  • Manage risks from sales to stable operation, ensuring profitability and avoiding 'cure' situations.
  • Remove roadblocks to meet timelines and requirements.
  • Establish success criteria, adjusting solutions and timelines as needed.
  • Closing implementations based on mutually defined criteria.
  • Operational Engagement:
  • Participate in solution design and develop innovative operational solutions.
  • Ensure optimized operations and high-quality service delivery.
  • Commercial Engagement:
  • Review pipeline for upcoming client implementations.
  • Assess operational viability of complex opportunities.
  • Support new business by engaging in sales, presenting implementation methodology, and showcasing capabilities.

Requirements:

  • Mid-Senior level experience.
  • Full-time employment.
  • Project Management, Supply Chain, Customer Service expertise.
  • Transportation, Logistics, Supply Chain, Storage, Food & Beverage Manufacturing industry knowledge.

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