ITSM Consultant

6 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

**Job Description:**

  • We are seeking a skilled IT Service Management (ITSM) professional to support the delivery and optimization of IT service management projects based on ITIL best practices and aligned with ISO/IEC 20000 standards.
Responsibilities:
  1. Assist in the implementation and auditing of ISO 20000-based IT Service Management Systems (ITSMS).
  2. Conduct service maturity assessments, gap analyses, and process improvements.
  3. Prepare and maintain ITSM policies, procedures, and service management processes.
  4. Support clients in preparing for ISO 20000 certification audits, including documentation and non-conformity resolution.
  5. Participate in internal audits and help clients prepare for external certification audits.
  6. Assist in ITSM tool selection, configuration, and integration.

Requirements:

  • A Master's degree in Information Technology or a related field.
  • Minimum ITIL V3/V4 Foundation certification from Axelos is required.
  • Professional certifications such as ITIL Intermediate or equivalent (preferred but not mandatory).
  • At least 4 years of experience in ITSM or related roles.
  • A working knowledge of ITIL, ISO 20000, and other relevant frameworks/regulations.
  • Strong documentation, reporting, and stakeholder coordination skills.

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