
Business Analyst: Drive Success as MI Reporting Leader
8 hours ago
Make a real impact in your career.
We operate in 62 countries and territories, with a mission to enable businesses to thrive and economies to prosper.
As an Assistant Manager MI Reporting, you will play a crucial role in our team, leveraging your skills and expertise to drive success.
Key Responsibilities:
- Resolve service requests within agreed SLA, including ad hoc and regular reporting.
- Provide knowledge transfer and training to users on Qlik, supporting self-service functionality.
- Evaluate complex or problematic requests and escalate them to line management.
- Nurture relationships with internal and external stakeholders, collaborating with business groups to understand processes and operations.
- Offer guidance on self-serve reports and ensure work is processed according to established procedures.
- Maintain high standards for deliverables, adhering to Quality Assurance, Change Control, and Release Management guidelines.
- Determine initial issues and prioritise incident and problem resolution.
- Keep the knowledge base and technical documentation up-to-date, understanding customer requirements.
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