Strategic Customer Advocate

5 days ago

Sargodha, Punjab, Pakistan beBeeRelationship Full time $50,000 - $80,000
Implementation Consultant

Motive empowers physical operations with tools to make work safer, more productive, and profitable.

The platform gives complete visibility and control, reducing manual workloads by automating tasks.

Motive serves 150000+ customers across various industries, including transportation, construction, energy, and more.

About the Role:

This Implementation Consultant position is responsible for building customer relationships and delivering value during the first phase of the customer's journey with Motive.

The role involves implementing motive technology, ensuring early product adoption, and educating customers on our product features and AI technology.

  • Serve as primary contact for new customers during implementation, focusing on larger customers.
  • Guide customers through hardware/software setup and system training for timely and successful onboarding/product adoption.
  • Monitor customer progress and activities to ensure adoption and timely activation.

A customer-oriented focus preserves long-term satisfaction. This position requires someone highly organized, with excellent communication skills, and strong relationship-building abilities.

Key Responsibilities:
  • Customer Relationship Management: Develop and maintain strong relationships with customers, ensuring their needs are met and exceeded.
  • Product Adoption: Educate customers on product features and functionality, ensuring timely and successful adoption.
  • Process Improvement: Continuously monitor and improve processes to enhance customer experience and drive business growth.

Excellent problem-solving, analytical, and communication skills are essential for this role. Project management, account management, problem-solving, business planning, and analytical skills are also necessary.

Requirements:
  • 3+ years prior experience in a customer-facing role (sales or support).
  • Proficiency in Salesforce and ability to use data to inform engagement plans.
  • Effective listening and problem-solving skills.
  • Excellent communication and presentation skills.

For success in this position, you will need project management, account management, problem-solving, business planning, and analytical skills.

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