Performance Monitoring Specialist

3 days ago Be among the first 25 applicantsJob ResponsibilitiesConducts contact center performance analysis and creates detailed action plans on where to improve performanceReviews and resolves all incoming escalations from appropriate escalation channels in a timely mannerResponsible for listening (and viewing) customer calls, chats, and other...

Job Title: Quality Assurance SpecialistVoxnet Communications seeks a detail-oriented Quality Assurance Specialist to oversee the performance of sales and customer service representatives. As a quality assurance specialist, you will ensure that representatives meet or exceed industry standards.ResponsibilitiesEvaluate representatives' performance through call...

At Translation Empire PK, we are seeking a highly skilled Key Performance Optimization Specialist to join our team.About the RoleThis is a full-time position that will involve conducting thorough performance analysis of our contact center operations. The ideal candidate will be able to identify areas for improvement and develop actionable plans to enhance...

We are looking for a skilled Call Monitoring and Feedback Analyst to join our team at Translation Empire PK. In this role, you will monitor inbound and outbound calls, evaluate customer interactions, and provide feedback to customer service representatives to enhance communication and service delivery.Key Responsibilities:Monitor inbound and outbound calls...

We are looking for a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams. The ideal candidate will have strong analytical skills and the...

We are looking for a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams. The ideal candidate will have strong analytical skills and the...

Quality Assurance Professional - Call Monitoring is an exciting opportunity to join our team at Translation Empire. As a Quality Assurance Professional, you will play a vital role in ensuring the quality of our customer service operations.About the Role:You will evaluate customer interactions based on accuracy, communication skills, and compliance with...

About the RoleWe are seeking a highly skilled High-Performance Python Specialist to join our team at Translation Empire PK. The ideal candidate should have experience in developing high-performance applications using Python.Key Responsibilities:Design, develop, and test high-performance Python applications.Work with frameworks such as Django, Flask, or...

About the RoleMeds Nexus Private Limited is seeking a highly skilled Auditor Specialist to join its Revenue Cycle Management (RCM) team. As an RCM expert, you will play a vital role in overseeing the auditing processes within the medical billing and credentialing functions.Key Responsibilities:Audit Planning and Execution:Develop and implement comprehensive...

Join Translation Empire PK as a Performance Improvement Lead and contribute to driving business excellence through strategic planning and operational management. As a performance improvement lead, you will be responsible for analyzing and improving operational processes to achieve better outcomes.Objectives:Develop Operational Strategies: Create and...

Quality Assurance Specialist - Auto InsuranceVoxnet Communications is a leading provider of call center services, and we are currently seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring that our auto insurance calls meet the highest standards of quality.Your...

We are seeking an experienced Acquisition and Retention Specialist to join our team at 9D Technologies.About the RoleThis role involves driving user acquisition and retention across multiple platforms.The ideal candidate will have expertise in Meta, Google, ASA, and TikTok Ads, as well as experience with MMPs.Develop and optimize paid campaigns.Manage...

Quality Assurance Specialist Voxnet Communications, Pakistan The primary responsibility of the call center Quality Assurance Representative is to measure and evaluate the performance of the sales and customer service representatives who come in direct contact with the company's consumer base. The quality assurance representative must ensure compliance with...

About the Role:We are looking for an experienced Senior Web Development Specialist to lead our WordPress development efforts. The successful candidate will be responsible for conducting website performance tests, troubleshooting content issues, and monitoring the live website's performance.To excel in this role, you will require 1-2 years of experience as a...

As a Phone Call Evaluation Specialist, you will play a critical role in ensuring the quality of our customer interactions at Translation Empire PK. Your responsibilities will include monitoring inbound and outbound calls, evaluating customer interactions, and providing feedback to customer service representatives.Requirements:Bachelor's degree in Business...

We're seeking a highly skilled Marketing Performance Optimization Manager to join our team at 9D Technologies.This key role will oversee the development and execution of comprehensive strategies for user acquisition and monetization to meet our revenue targets.You'll develop and execute comprehensive strategies for user acquisition and monetization to meet...

About the Role:We are seeking a highly skilled Web Solutions Specialist to join our team at Translation Empire.As a key member of our development team, you will be responsible for designing and developing high-quality web solutions using WordPress.Your Key Responsibilities:Design and develop custom WordPress themes and pluginsConduct website performance...

About the RoleIn this critical position, you will be responsible for overseeing the evaluation and enhancement of our contact center services. Your expertise will be instrumental in refining our processes to meet the evolving needs of our customers and the company.Main Responsibilities:Data-Driven Decision Making: Analyze performance metrics to identify...

We at 1stFold WebSolutions are looking for a SEO Specialist to join our team.We are looking for a specialist who actively stays on top of what's really working and has strong opinions about the implications of strategic SEO approaches. You will need to contribute in the planning, presenting, implementing, and maintaining of search engine optimization...

Job Title: Auto Insurance Quality Assurance SpecialistWe are seeking a dedicated Quality Assurance Specialist to join our team at Voxnet Communications. In this role, you will be responsible for listening to recordings of auto insurance calls and providing detailed feedback based on the conversations.The ideal candidate will have previous call center...