Call Monitoring and Feedback Analyst

We are looking for a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams. The ideal candidate will have strong analytical skills and the...

We are looking for a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams. The ideal candidate will have strong analytical skills and the...

We are seeking a highly skilled professional to join our team as a Service Quality Improvement Specialist at Translation Empire.Responsibilities:Monitor and evaluate customer interactions to identify areas for improvement.Develop and implement coaching sessions and training programs to improve communication and service delivery.Collaborate with team leaders...

Quality Assurance Professional - Call Monitoring is an exciting opportunity to join our team at Translation Empire. As a Quality Assurance Professional, you will play a vital role in ensuring the quality of our customer service operations.About the Role:You will evaluate customer interactions based on accuracy, communication skills, and compliance with...

Quality Assurance Specialist for Auto Insurance CallsVoxnet Communications is looking for a highly motivated Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a crucial role in ensuring that our auto insurance calls meet the highest standards of quality.Your primary responsibility will be to listen to recordings...

As a Phone Call Evaluation Specialist, you will play a critical role in ensuring the quality of our customer interactions at Translation Empire PK. Your responsibilities will include monitoring inbound and outbound calls, evaluating customer interactions, and providing feedback to customer service representatives.Requirements:Bachelor's degree in Business...

Quality Assurance Specialist - Auto InsuranceVoxnet Communications is a leading provider of call center services, and we are currently seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring that our auto insurance calls meet the highest standards of quality.Your...

Auto Insurance Quality Assurance RoleWe are seeking a skilled Quality Assurance Specialist to join our team at Voxnet Communications. In this role, you will be responsible for evaluating the quality of auto insurance calls and providing actionable feedback to agents.The successful candidate will have a strong background in call center operations and a proven...

At Translation Empire, we are looking for a skilled professional to play a key role in monitoring and evaluating customer interactions. As a Call Quality Analyst, you will be responsible for ensuring the highest standards of service quality and compliance.Job Description:Monitor and evaluate customer interactions to identify areas for improvement.Analyze...

Call Quality Evaluation Expert is a unique opportunity to join our team at Translation Empire. As a Call Quality Evaluation Expert, you will evaluate customer interactions based on accuracy, communication skills, and compliance with company standards.About the Role:You will document call evaluations and maintain accurate records of performance...

3 days ago Be among the first 25 applicantsJob ResponsibilitiesConducts contact center performance analysis and creates detailed action plans on where to improve performanceReviews and resolves all incoming escalations from appropriate escalation channels in a timely mannerResponsible for listening (and viewing) customer calls, chats, and other...

Job OverviewThe Monitoring and Improvement Expert plays a pivotal role in the Translation Empire PK's pursuit of exceptional customer service. This position is responsible for conducting thorough performance analysis, identifying areas for improvement, and implementing data-driven solutions to elevate service standards.Key Responsibilities:Contact Center...

Key Responsibilities of Business Development AnalystThe Business Development Analyst will be responsible for converting leads into prospective clients by building relationships and communicating effectively.Main Responsibilities:Answering inbound and outbound sales calls, emails, and text messages.Converting leads into prospective clients through effective...

Performance Improvement Analyst - Customer Interactions is an excellent opportunity to join our team at Translation Empire. As a Performance Improvement Analyst, you will analyze customer interactions to identify areas for improvement and develop strategies to enhance communication and service delivery.About the Role:You will collaborate with...

About the JobVoxnet Communications is looking for a Quality Assurance Specialist to join our team. The primary responsibility of this role is to measure and evaluate the performance of sales and customer service representatives who interact with our consumer base.Job DescriptionMonitor calls to evaluate representatives' performance.Analyze data to identify...

At Translation Empire PK, we are seeking a highly skilled Quality Assurance Coordinator for Customer Interactions to join our team. In this role, you will be responsible for monitoring inbound and outbound calls, evaluating customer interactions, and providing feedback to customer service representatives to enhance communication and service...

We are seeking a detail-oriented professional to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance at Translation Empire.Key Responsibilities:Monitor inbound and outbound calls to assess employee performance and service quality.Evaluate customer interactions based on accuracy, communication skills,...

Job SummaryWe are seeking a highly motivated and experienced leader to join our team as an Operations Manager. As a key member of our leadership team, you will be responsible for leading the team and achieving our targets.Main ResponsibilitiesManage and lead the team to achieve sales targetsEnsure proper management and record-keeping of sales dataDevelop and...

Job Title: Auto Insurance Quality Assurance SpecialistWe are seeking a dedicated Quality Assurance Specialist to join our team at Voxnet Communications. In this role, you will be responsible for listening to recordings of auto insurance calls and providing detailed feedback based on the conversations.The ideal candidate will have previous call center...

We are seeking a detail-oriented Customer Service Quality Expert to join our team at Translation Empire PK. This role involves monitoring and evaluating customer interactions to ensure the highest standards of service quality and compliance.Key Responsibilities:Monitor inbound and outbound calls to assess employee performance and service qualityEvaluate...