Customer Experience Director

7 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

We are seeking a highly skilled professional to manage the customer life cycle, including product proposition enhancement and backend transaction processing. This involves leading and providing strategic guidance to the product development unit and operations team.

Key Responsibilities:
  • Lead and provide operational guidance to the product development, client services unit, and operations team.
  • Collaborate with relevant stakeholders to drive digitization initiatives for these areas.
  • IDentify opportunities to enhance the product offering.
  • Create and enhance the customer service mandate.
  • Foster synergies between client-facing units to bring cohesion in Customer life cycle management.
  • Leverage technological interventions to implement workflow automation.
  • Ensure smooth functioning and improve business processes, internal controls, and resource utilization.
  • Maintain compliance with relevant local laws, rules, regulations, policies, and procedures.
Required Competencies:
  • Solid understanding of wealth management propositions and its operations.
  • Proven track record of managing operational activities in investment operations.
  • Well-versed in customer service life cycle management.
  • Strong negotiation, influencing, and facilitation skills.


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