Customer Success Associate

7 days ago


Lahore, Punjab, Pakistan Programmers Force Full time
Position Description

We are searching for a skilled Product Support Engineer to join our team at Programmers Force. In this role, you will be responsible for resolving customer inquiries, ensuring product usability, and facilitating seamless integration.

Responsibilities:
  • Provide top-notch technical support, guiding customers through equipment and software troubleshooting.
  • Conduct successful technical meetings with clients, understanding their needs, and proposing tailored solutions.
  • Assist in the integration of APIs and SDKs to optimize product functionality and performance.
  • Conduct comprehensive product functionality testing, reporting discrepancies, and suggesting areas for improvement.
  • Maintain precise records of customer interactions, issues, and resolutions.
  • Analyze data to identify trends, recurring issues, and opportunities for enhancing products and services.
  • Collaborate with cross-functional teams to contribute to the enhancement of company system requirements.
  • Develop and document work procedures to streamline technical support processes.


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