Technical Support Specialist

5 days ago

Sargodha, Punjab, Pakistan beBeeIT Full time 80,000 - 100,000
Job Title: IT Support Engineer

We're seeking a highly skilled and reliable IT Support Engineer to join our remote team. This role involves providing exceptional customer support, resolving technical issues, and working collaboratively with clients.

About the Job:

TicketFlow is a fast-growing tech company delivering innovative solutions to small businesses across North America. We combine human expertise with AI-powered tools to provide next-generation support at unmatched value.

This is an excellent opportunity for a motivated individual to take their career to the next level, work with cutting-edge technology, and be part of a dynamic team.

Key Responsibilities:

  • Respond to customer support tickets via our AI-enhanced system
  • Troubleshoot issues related to Microsoft 365, email, Windows, and common SaaS tools
  • Install/configure software and provide remote desktop assistance
  • Perform basic cloud environment maintenance (e.g., Azure, Google Workspace)
  • Communicate clearly with clients in fluent English
  • Escalate or resolve issues in a timely, professional manner
  • Contribute to improving documentation and internal knowledge base

Requirements:

  • Bachelor's degree in IT, Computer Science, or related field
  • 3+ years of IT support/helpdesk experience
  • Strong knowledge of Microsoft 365, Windows OS, email setups
  • Experience with RDP, AnyDesk, or similar remote support tools
  • Fluent written and spoken English (must be comfortable with clients)
  • Willingness to work night shift hours consistently
  • High-speed internet connection required (minimum 20 Mbps) — cost reimbursed monthly

Preferred Skills:

  • Experience with Azure or Google Workspace
  • Familiarity with basic scripting (PowerShell, Bash, etc.)
  • Exposure to automation tools (e.g., Power Automate, Zapier)
  • Knowledge of Zoho, Shopify, or ticketing systems (e.g., Freshdesk)

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