Expert Technical Support Specialist
5 days ago
We are seeking an experienced technical support professional to provide exceptional service, technical expertise, and executive-level communication to our clients.
Key Responsibilities- Provide in-depth technical support to a select group of high-value clients with complex needs.
- Act as the primary point of contact for assigned customers, owning or orchestrating the resolution of cases and delivering an unparalleled support experience.
- Meet or exceed client expectations on response quality, timeliness, and overall support experience.
In this role, you will leverage your skills in building relationships and resolving issues at all levels within our support organization. You will collaborate closely with engineering, product management, and other key areas to drive innovation and improvement around product requirements, enhancements, process improvements, and industry best practices.
Requirements- Minimum 1.5+ years of experience in technical support, with a strong focus on customer communication and relationship-building.
- Excellent analytical and problem-solving skills, with the ability to manage critical and complex issues in high-pressure environments.
As a technical support professional, you will have the opportunity to make a meaningful impact on our clients' experiences and contribute to the growth and success of our organization.
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