
Customer Payment Resolution Lead
5 days ago
We are seeking an experienced Customer Payment Resolution Lead to join our collections management team. The successful candidate will be responsible for identifying and tracking outstanding customer debt, as well as contacting debtors, organizing payment plans, and maintaining accurate records.
About the Role- Identify and track delinquent customer accounts.
- Negotiate payment arrangements with customers.
- Cultivate professional relationships with customers.
- Follow up with customers to ensure compliance with agreed-upon payment plans.
- Maintain detailed records of all customer communications.
Responsibilities
- Contact and track debtors to encourage timely repayment.
- Handle customer inquiries and complaints in a professional manner.
- Create and implement effective debt collection strategies.
- Negotiate specific payment plan arrangements with debtors.
- Investigate discrepancies to resolve outstanding customer accounts.
Requirements
- Bachelor's degree or equivalent experience.
- Excellent communication and organizational skills.
- Persuasive verbal and written communication.
- Strong negotiation skills.
- Problem-solving mindset.
- Professional phone etiquette.
- Experience working in a deadline-driven environment.
- Account management experience.
What We Offer
- Competitive salary and benefits package.
- Opportunity for professional growth and development.
- A collaborative and supportive work environment.
- A chance to be part of a forward-thinking organization in the financial industry.
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