Customer Service Ambassador

6 days ago


Islamabad, Islamabad, Pakistan Sagan Full time

Company Overview

Sagan is a pioneering platform connecting top executives, founders, and CEOs with international talent from vibrant regions. We bridge the gap between global skill sets and US-based businesses, offering a world of career possibilities.

About the Company

We represent a company dedicated to providing exceptional transportation services. Our commitment to customer satisfaction, punctuality, and excellence in service sets us apart.

Job Description

The Customer Service Ambassador role involves delivering outstanding customer support, assisting with reservations and inquiries, and handling various general tasks. This position ensures seamless customer experiences and operational efficiency.

Key Responsibilities:

  • Provide prompt and professional support via phone, email, and chat channels.
  • Assist customers with reservations, cancellations, and inquiries, ensuring timely resolution.

Issue Resolution

  • Address and resolve customer complaints efficiently.
  • Elevate complex issues to relevant departments when necessary.

Documentation and Teamwork

  • Maintain accurate records of customer interactions and transactions.
  • Update customer information in our database as required.
  • Collaborate closely with other departments to ensure seamless service delivery.

Qualifications

  • Strong proficiency in English.
  • Excellent communication and interpersonal skills.
  • Able to work independently and manage multiple tasks simultaneously.
  • Previous experience in customer service or a related field is beneficial.

Nice-to-Haves:

  • Copywriting experience.
  • Experience in performance marketing or advertising.

Location and Salary

This remote position offers a salary range of up to $1300 USD, ideal for individuals seeking flexible work arrangements while maintaining a competitive income. As an independent contractor, you will be responsible for managing your schedule and workload.



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