Client Success Lead
7 days ago
This role is ideal for an experienced account manager looking to take their career to the next level. You will be responsible for managing and growing client relationships, leading client onboarding, and identifying opportunities to grow accounts strategically.
- You will act as the primary liaison between clients and internal teams
- You will build strong, trust-based relationships with client stakeholders
- You will lead client onboarding and clarify role requirements
- You will identify upsell and cross-sell opportunities to grow accounts strategically
Your key responsibilities will include:
Client Relationship ManagementIn this role, you will work closely with clients to ensure their needs are met and exceeded. Your responsibilities will include:
- Acting as the primary point of contact for key clients
- Building trust-based relationships with client stakeholders
- Leading client onboarding and talent delivery
- Identifying opportunities to grow accounts strategically
You will manage and grow a team of account managers, ensuring high performance and accountability. Key responsibilities include:
- Managing a team of account managers
- Collaborating with recruitment and sales teams
- Facilitating regular check-ins with clients
- Creating processes to standardize account management best practices
You will monitor client health and develop dashboards to track satisfaction, delivery, retention, and Net Promoter Score (NPS). Key responsibilities include:
- Monitoring client health
- Developing dashboards to track client metrics
- Solving operational bottlenecks
- Providing strategic input on pricing and service tiers
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