Digital Customer Support Manager

1 day ago


Lahore, Punjab, Pakistan HR Ways Full time
Key Responsibilities
  • Customer Engagement: Conduct regular online calls with customers to understand their needs, provide guidance, and ensure they are leveraging our SaaS solutions effectively.
  • Customer Support: Offer prompt and effective assistance to customers when they encounter issues or have questions about our products.
  • Onboarding: Guide new customers through the onboarding process, ensuring they are set up for success from day one.
  • Follow-ups: Regularly follow up with in-trial users and current customers to check on their progress, gather feedback, and offer additional support as needed.
  • Customer Retention: Develop and implement strategies to increase customer satisfaction and retention, ensuring a high renewal rate.
  • Feedback Collection: Gather and relay customer feedback to the product and development teams to help improve our offerings.


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