
Results-Driven IT Leader: Spearheading MS IT
1 week ago
We are seeking a seasoned IT leader to spearhead Pre-Sales for Managed Services (MS) IT and Application Development & Maintenance (ADM) across the Middle East and Africa. This role requires a strong track record in IT Services, with expertise in delivering effective solutions that maximize customer value and satisfaction.
Main Responsibilities
- Serve as the primary engagement lead for contract renewals and business expansion across the MS IT & ADM portfolio.
- Collaborate with internal teams to secure optimal solutions and offers for customers.
- Ensure customer satisfaction by delivering tailored services that enhance quality and project margins.
- Drive profitable deals, risk mitigation, and support pre-sales, sales, delivery, and lifecycle management.
- Oversee on-time, on-budget project delivery.
Leadership Expectations
- Demonstrate cross-functional leadership, mobilizing support across functions and teams.
- Exhibit strong collaboration, communication, and fact-based decision-making.
- Foster a people-centric leadership style with empathy.
Sales & Customer Focus
- Proven ability to drive multi-million-dollar sales and manage complex contracts.
- Deep knowledge of contracting, commercial models, and customer operations in Core, IT, and ADM.
- Translate portfolio capabilities into business value for customers.
- Lead technical and business discussions at all levels, including customers' D and C-suite.
- Identify and manage risks, with a focus on simplification and cost optimization.
Functional & Technical Expertise
- In-depth experience with MS IT, LCM, and ADM best practices and delivery.
- Demonstrated financial improvements and cost savings.
- Experience in continuous improvement for mainIT systems, enhancing customer satisfaction and KPIs.
- Expertise in Ericsson Service Delivery processes, agile and DevOps models.
Required Skills and Qualifications
- University degree in Business, Engineering, or ICT.
- 5+ years in MSIT/ADM presales.
- 5+ years in delivery of Managed Services and/or ADM.
- 10+ years in the telecom network industry.
- Strong record of sales and C-level engagement.
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