Floor Operations Manager

2 weeks ago


Islamabad, Islamabad, Pakistan beBeeOperational Full time $80,000 - $120,000
Job Title

Floor Operations Manager

Job Description

This role is responsible for overseeing the day-to-day activities of our contact centre(s), ensuring seamless operations and maximizing productivity. As a key member of our team, you will play a vital role in driving business growth and delivering exceptional customer experiences.

You will be responsible for planning and coordinating with various departments to meet our operational needs, including forecasting, manpower allocation, and facilities management. Your analytical skills will help identify areas for improvement, enabling us to continuously enhance our performance and meet Key Performance Indicators (KPIs).

We are looking for an experienced professional who can motivate and empower our staff to achieve their full potential, ensuring high-quality service delivery and fostering a positive work environment.

Key Responsibilities
  1. Plan and coordinate contact centre operations, including forecasting, manpower allocation, and facilities management.
  2. Analyze data to identify areas for improvement and implement changes to enhance performance and meet KPIs.
  3. Motivate and empower staff to deliver high-quality services and achieve their full potential.
  4. Ensure compliance with company policies, procedures, and Standard Operating Procedures (SOPs).
  5. Promote a culture of continuous improvement, encouraging innovation and best practices throughout the organization.
About Us

We are a leading Business Process Outsourcing (BPO) company, providing world-class services to corporate clients and Fortune 500 companies. Our mission is to deliver exceptional customer experiences while driving business growth and profitability.



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