Complex Support Engineer

10 hours ago


Lahore, Punjab, Pakistan Motive Full time
About the Position:

We are seeking an experienced Lead Technical Solutions Specialist to provide expert-level technical support to customers. This role involves troubleshooting complex technical issues, collaborating with cross-functional teams to resolve problems, and mentoring junior technical support engineers to help them develop their skills and expertise.

Key Responsibilities:

  • Troubleshoot complex technical issues to ensure timely resolution.
  • Collaborate with engineering teams to identify and address technical issues affecting customers.
  • Mentor junior technical support engineers to help them improve their technical skills.
  • Develop and maintain technical documentation for internal and external use.

Requirements:

  • Minimum 3 years' experience in Technical Support or Customer Support.
  • Strong technical knowledge and analytical skills.
  • Excellent communication and collaboration skills.
  • Able to work well in a team-oriented environment.


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