Technical Support Engineer, Tracking Expert

6 hours ago


Lahore, Punjab, Pakistan Motive Full time

About the Role:

The Technical Support Engineer - Tracking and Telematics position is a crucial role within our organization. This individual will serve as a Subject Matter Expert, managing, tracking, diagnosing, and troubleshooting cases in Technical Support. They will also train, educate, assist, and guide other employees within Support and across the company.

Key Responsibilities:
  • Effective communication with customers regarding reported issues, escalated cases, and urgent inquiries to minimize customer churn
  • Utilization of tools developed by the engineering team to modify user/vehicle data for resolving support issues
  • Data analysis using analytics tools like Grafana, DataDog, Redash, AWS Cloudwatch, and Pendo to assess the impact and prevalence of issues
  • Determination of how to resolve support issues by identifying changes needed in data, hardware, or processes, and applying them with minimal user disruption
  • Root cause analysis of errors/bugs using available data and tools, and reporting to the Technical Leads
  • Exceeding customer expectations in terms of quality, timeliness, documentation, resolution, and overall customer experience
  • In-depth knowledge of Motive products and features, with expertise in navigating the Motive Front End Dashboard and Backend Console
  • Building trusting relationships with customers through open and interactive communication


  • Lahore, Punjab, Pakistan Motive Full time

    About the Job:This position involves serving as a Technical Support Engineer - Tracking and Telematics, providing exceptional support to customers. The ideal candidate will have experience in customer-facing roles, a strong understanding of technical concepts, and excellent communication skills.Key Skills:Excellent written and verbal communication...


  • Lahore, Punjab, Pakistan Motive Full time

    About the Role:The Senior Technical Support Engineer is a highly skilled technical professional responsible for providing expert-level technical support to customers. As a senior subject matter expert, this role requires a deep understanding of our products and services, as well as strong analytical and problem-solving skills.This role involves managing and...


  • Lahore, Punjab, Pakistan Motive Full time

    Job DescriptionThe Lead Technical Support Engineer role is a senior subject matter expert responsible for providing complex technical support for a range of products and services. As an L4 support engineer, this individual is the go-to person for troubleshooting complex issues or product-level bugs that cannot be resolved by Technical Support Engineers.This...


  • Lahore, Punjab, Pakistan Motive Full time

    About the Role:We are seeking an experienced Lead Technical Solutions Specialist to join our technical support team. This role involves providing expert-level technical support to customers, collaborating with cross-functional teams to resolve complex technical issues, and mentoring junior technical support engineers to help them develop their skills and...


  • Lahore, Punjab, Pakistan Motive Full time

    About the Job:This is an exciting opportunity to join our Enterprise Tech Support team as a Technical Support Engineer. The successful candidate will have a strong technical background and excellent problem-solving skills, with the ability to work collaboratively with the team to resolve complex technical issues.Responsibilities:Provide expert technical...


  • Lahore, Punjab, Pakistan Youcan Creative Engine Full time

    Job OverviewYoucan Creative Engine is seeking a highly skilled Technical Support Specialist to join our team.Key Responsibilities:Technical Assistance: Provide first-line technical support to users via various communication channels, including phone, email, and chat.Troubleshooting and Escalation: Troubleshoot hardware and software issues, escalating complex...


  • Lahore, Punjab, Pakistan Devbunch Full time

    We are looking for a talented Technical Support Expert to provide top-notch technical assistance to our clients. In this role, you will be responsible for troubleshooting and resolving complex technical issues.Key Responsibilities:Analyze and resolve technical issues via phone, email, or chat.Provide training and guidance to clients on using our technology...


  • Lahore, Punjab, Pakistan Soliton Technologies (Pvt) Ltd. Full time

    Soliton Technologies (Pvt) Ltd. is seeking a seasoned Technical Support Engineer to join our team. As a key member of our support department, you will play a vital role in helping customers resolve technical issues and improve their experience with our solutions.With a strong background in software engineering and customer service, you will work closely with...


  • Lahore, Punjab, Pakistan Prime System Solutions Full time

    Job Summary:We are seeking a highly skilled Technical Support Expert Oracle to join our team. As a Technical Support Expert Oracle, you will be responsible for providing technical assistance and guidance to clients on Oracle-related issues. This includes troubleshooting and debugging complex problems, as well as developing custom solutions to meet client...


  • Lahore, Punjab, Pakistan People Full time

    About the Job:We are looking for a skilled Technical Support Engineer to join our team. The successful candidate will be responsible for providing technical support to users, troubleshooting network and system issues, and ensuring smooth operation of hardware and software systems.The ideal candidate will have excellent technical skills, be able to work...


  • Lahore, Punjab, Pakistan Eco Energy Services Full time

    We are seeking a highly skilled Technical Support Expert to assist our customers with technical issues related to our products and services.Job DescriptionThe ideal candidate will have excellent problem-solving skills, be able to work independently, and possess strong communication skills to effectively interact with customers.Key ResponsibilitiesProvide...


  • Lahore, Punjab, Pakistan Motive Full time

    About the Position:We are seeking an experienced Lead Technical Solutions Specialist to provide expert-level technical support to customers. This role involves troubleshooting complex technical issues, collaborating with cross-functional teams to resolve problems, and mentoring junior technical support engineers to help them develop their skills and...


  • Lahore, Punjab, Pakistan Motive Full time

    Motive empowers the people who run physical operations with innovative tools to make their work safer, more productive, and profitable.Our platform provides complete visibility and control, reducing manual workloads by automating and simplifying tasks.With over 120,000 customers across various industries, we offer cutting-edge solutions for transportation,...


  • Lahore, Punjab, Pakistan Motive Full time

    Technical Expert for Enterprise CustomersWe are seeking a Technical Expert to join our Enterprise Tech Support team. As a Technical Support Engineer - Enterprise, you will be responsible for delivering exceptional technical support services to our Enterprise customers, including troubleshooting and resolving complex technical issues.In this role, you will...


  • Lahore, Punjab, Pakistan People Full time

    At People, we strive to deliver exceptional service to our clients. As a Technical Support Expert, you will play a critical role in achieving this goal.Job Responsibilities:Provide timely and accurate responses to user inquiries, enhancing the overall customer experience.Manage and prioritize user queries effectively, ensuring prompt issue...

  • Fast Track ELV Expert

    7 hours ago


    Lahore, Punjab, Pakistan Faham Private limited Full time

    Faham Private Limited is seeking a highly skilled Fast Track ELV Expert to join our team. As a key member of our fast track project team, you will be responsible for designing, implementing, testing, and commissioning ELV systems, including fire alarm systems, CCTV systems, public address systems, access control systems, PABX systems, and ICT...


  • Lahore, Punjab, Pakistan TekBoox Full time

    TekBoox, a US-based IT company, is seeking a highly skilled Senior System Engineer to join our team.About the JobWe are looking for a talented individual who can provide advanced technical support for our clients.Key ResponsibilitiesProvide technical support via phone, email, and chat to resolve user issues effectively.Support and troubleshoot IT systems,...


  • Lahore, Punjab, Pakistan Motive Full time

    At Motive, we believe that empowering the people who run physical operations with innovative tools makes their work safer, more productive, and profitable.Our industry-leading AI platform gives you complete visibility and control, reducing manual workloads by automating and simplifying tasks.We serve over 120,000 customers across various industries,...


  • Lahore, Punjab, Pakistan ENCO - Engineering Concerns Full time

    Discover exciting job opportunities at ENCO - Engineering Concerns.An established organization offering engineering services, maintenance support, and parts to a wide range of industrial customers.The company features a comprehensive range of Heat Exchangers and spare parts from well-known brands such as Alfa Laval, Sondex, Kelvion, GEA, Tranter, and...


  • Lahore, Punjab, Pakistan Caxtek Full time

    Product Development Position at CaxtekCaxtek seeks a highly skilled Technical Support Engineer to join our team and contribute to the development of our electrical products and systems.About This Role:This is a challenging opportunity for a motivated engineer to work closely with our technical team and make significant contributions to our company's success.