Advanced Technical Support Professional

21 hours ago

Karachi, Sindh, Pakistan beBeeTechnical Full time

Job Title: Enterprise Technical Support Specialist

 

  • Provide advanced technical support for complex systems, addressing escalated issues and resolving intricate problems.
  • Diagnose and resolve software, database, and application-related issues through collaborative efforts with development teams.
  • Identify bottlenecks and implement proactive measures to ensure system uptime and reliability.
  • Document troubleshooting steps and solutions for recurring issues, ensuring knowledge sharing among support teams.
  • Handle complex technical incidents and coordinate with cross-functional teams to deliver timely resolution and minimal business impact.
  • Participate in post-incident reviews to determine root causes and prevent future occurrences.
  • Respond quickly to incident alerts and support calls, identifying critical issues that require immediate attention.

 

Required Skills and Qualifications

Education:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience:

  • 2-3 years of experience in software support or technical support roles, with at least 1 year in L2 support.

Skills:

  • Strong understanding of enterprise software platforms and ability to troubleshoot software, databases, and application-related issues.
  • Proficient in ticketing systems, incident management, monitoring tools, and collaboration with cross-functional teams.

 

Benefits

Competitive Package:

  • Competitive salary.
  • Fuel Card.
  • Health benefits.
  • Professional development opportunities.

 

Join Our Team:

As an Enterprise Technical Support Specialist, you will be part of a dynamic team dedicated to delivering exceptional customer satisfaction. If you are passionate about technology and have excellent communication skills, we encourage you to apply for this exciting opportunity.

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