Call Evaluation Executive

2 weeks ago


Karachi, Sindh, Pakistan SourceCode Full time
Key Responsibilities
  • Evaluate inbound and outbound calls related to the medical campaign, ensuring adherence to quality standards and operational guidelines.
  • Verify lead authenticity by cross-checking information provided by clients and maintaining accurate records.
  • Identify areas for improvement in call handling and service delivery, providing constructive feedback to agents to enhance overall quality.
  • Conduct training sessions and coaching to address gaps in performance, ensuring continuous improvement in call quality and compliance.


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