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Customer Engagement Manager

1 week ago

Karachi, Sindh, Pakistan Xperts Web Full time
Job Description

Xperts Web requires an experienced Customer Engagement Manager to handle customer interactions and provide exceptional service.

Responsibilities:
  1. To manage and respond to customer inquiries, resolving issues efficiently.
  2. Develop and implement customer engagement strategies to improve satisfaction.
  3. Collaborate with internal teams to address customer concerns and complaints.
  4. Monitor and analyze customer feedback to identify areas for improvement.
Requirements:
  • Exceptional customer service skills.
  • Ability to work under pressure and manage multiple priorities.
  • Strong analytical and problem-solving skills.