Customer Support Specialist

5 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Overview

The Customer Support Specialist will provide exceptional support to customers from the US/UK Region, ensuring a seamless experience.

This role involves analyzing customer data to improve the overall customer experience and contribute to sustainable business growth.

Key responsibilities include providing accurate information, answering calls professionally, and offering solutions to customers.

In addition, the successful candidate will plan and initiate strategic processes to handle customers on various e-commerce platforms, such as eBay, Amazon, and Walmart.

They will also manage the Customer Support Team, suggesting ways to enhance customer experience and providing timely feedback.

The ideal candidate will be a self-starter with exceptional communication and interpersonal skills.

Requirements
  1. Minimum 1 year of experience in Customer Support Management
  2. Experience in E-Commerce Sales and Strategy planning is a must
  3. Knowledge about major e-commerce models like dropship and retail arbitrage along with Amazon FBA, FBM, and PL

Working Schedule

The working days are Monday – Saturday, with job timings ranging from 6 pm – 3 am. On Saturdays, the working hours extend from 6 pm - 11 pm.

Job Specifications

The ideal candidate should possess the following skills:

  1. Empathy: The ability to understand another person's emotions and perspective
  2. Problem-solving: Being able to solve problems is key to customer service

This role offers a dynamic work environment, health insurance, yearly appraisals, and professional learning opportunities.



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